Overview
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at anthony@candyladyfilm.com with photos of wrong/damaged items and we’ll sort that out for you.
Please note that we don’t cover refunds due to carrier errors.
Can I exchange an item for a different size/color?
Unfortunately, at this time, we don’t offer exchanges. All items are printed on demand by Printful and an exchange would require a new product to be created. Creating new items for every customer order issue would be an unsustainable business practice at the present moment. In the future we hope to significantly expand our exchange policy for our loyal customers!
If you’re unsure which size would fit better, please check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at anthony@candyladyfilm.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to our business address in Burbank, CA.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at anthony@candyladyfilm.com
Exchanges
We can only replace items if they are defective or damaged!
*Please see above.
Shipping returns
To return your product, you should mail your product to the return address listed. The return address is set by default to a designated Printful facility.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at anthony@candyladyfilm.com for questions related to refunds and returns.
Thank you for your patience and understanding, as we are a small business in the early stages of our career! In the future we hope to provide even greater products along with more excellent customer care.
– Anthony
